Utility service may be disconnected if an account has a past-due balance of $75 or more and is 45 days or longer past due, unless an approved payment arrangement, active appeal, or qualifying medical notice is on file.

Customers receive multiple notices before disconnection, including a bill notice and automated phone or email notification. Disconnections occur Monday–Thursday between 8:00 a.m. and 3:00 p.m., excluding holidays.

To avoid disconnection, customers should make payments, set up a Promise to Pay agreement, or contact Customer Service before the scheduled disconnect date.

To restore service, all past-due charges must be paid in full, applicable fees may apply, and customers must notify Customer Service once payment is made.

For questions, please contact our Customer Service department at 812-372-8861.