To comply with Governor Holcomb’s Executive Orders and the Indiana Utility Regulatory Commissions Causes, Columbus City Utilities is offering a six-month temporary payment extension, to any water or sewer utility customer with a delinquent balance. When signed up for a temporary payment extension, customers will be exempt from non-payment disconnection through the end of the six-month agreement. Penalties will be charged to any new delinquent balances.
An amortization schedule detailing the terms of the agreement, including due dates and monthly payment amounts, will be provided to all customers who have agreed to the temporary payment extension.
Signing up for a temporary payment extension is easy – simply use our online form (see below), send us an email at Payments@columbusutilities.org, stop by our office located at 1111 McClure Road, Columbus, IN or drop a letter in our night drop box. Be sure to include the name on your account, service address, a current email address, and your current phone number should we need to contact you about your temporary payment extension.
Customers can call the Columbus City Utilities office at (812) 372-8861, from 8:00am – 5:00pm Monday-Friday, to get more information about the temporary payment extensions.
For customers needing additional financial assistance, they can reach out to any of the local agencies listed here or can visit the City of Columbus Renter Assistance page for information on renter and utility assistance.